Frequently Asked Questions
How do I know if my insurance covers medical supplies or CGMs?
We make checking your coverage easy and free. You can fill out our online Insurance Verification form with your insurance details, and our dedicated team will verify your benefits and let you know what is covered before any orders are placed.
What types of insurance does AAA Medical Supply LLC accept?
We work with a wide range of commercial insurance plans, Medicare, and various state programs. Because insurance networks update frequently, the best way to confirm acceptance of your specific provider is to submit your information through our online eligibility checker or call our support team directly.
Do I need a doctor's prescription to order supplies?
Yes. Under healthcare regulations and insurance guidelines, durable medical equipment (DME)—including continuous glucose monitors (CGMs), testing supplies, and braces—requires a valid prescription from your healthcare provider to qualify for insurance coverage.
Can AAA Medical Supply help obtain the required prescription or prior authorization?
Yes! Our team handles the administrative heavy lifting. We coordinate directly with your doctor’s office to secure the necessary medical records, prescriptions, and prior authorizations required by your insurance provider.
How long does the insurance verification process take?
Most insurance verifications are completed within 24 to 48 business hours after we receive your complete information and doctor’s prescription details. We will contact you as soon as your benefits are confirmed.
Will I have to pay anything out of pocket?
Your out-of-pocket cost depends entirely on your specific insurance policy, deductible, and copay structure. Once we verify your benefits, we will transparently review any potential costs with you before shipping any products.
How does the monthly reorder and shipping process work?
Once your initial setup is complete, we track your supply schedule so you never run out. We offer reliable, direct-to-door shipping right to your home. We will reach out ahead of your refill date to confirm your ongoing needs and shipping address.
What should I do if my insurance plan or address changes?
If your insurance policy, policy number, or home address changes, please notify our customer support team immediately. Updating this information promptly prevents any delays or billing issues with your upcoming monthly shipments.
Can I buy medical supplies out-of-pocket if I don't want to use insurance?
Yes. If you prefer not to use insurance, or if your plan does not cover a specific item, we offer alternative direct-purchase and cash-pay options for our medical supplies and equipment. Contact our team for pricing and availability.
How do I contact customer support if I have questions about my order?
Our friendly and knowledgeable customer support team is available Monday through Friday. You can reach us by phone, via email at our support desk, or through the contact form on our website for prompt assistance with tracking, reorders, or technical questions.