Privacy Policy

Last Updated: 14-08-2026

AAA Medical Supply LLC (“AAA Medical Supply,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, maintain, and protect information when you visit our website, communicate with us, request or receive our products, or interact with us in connection with the provision and billing of durable medical equipment (DME) and related medical supplies.

AAA Medical Supply LLC provides medical equipment and supplies to eligible patients and customers, including products and supplies that may be billed to health insurance or other applicable payers. Because our services may involve information related to medical equipment, prescriptions, health conditions, healthcare providers, and insurance coverage, we take the privacy and security of this information seriously.

This Privacy Policy applies to information collected through our website, forms, telephone communications, email, mail, fax, and other interactions with AAA Medical Supply LLC and its authorized service providers.

Information We Collect

We may collect information necessary to provide DME products, process insurance claims, communicate with patients and healthcare providers, verify eligibility, and perform our business and legal obligations.

Depending on your relationship with us and the products or services requested, we may collect the following information:

1. Personal and Contact Information

This may include:

• Full name
• Mailing and billing address
• Telephone number
• Email address
• Date of birth
• Communication preferences
• Account or customer information
• Information submitted through website forms or other communications

2. Medical and Health-Related Information

When necessary to provide medical equipment or supplies, we may collect information such as:

• Medical documentation
• Prescriptions or orders from healthcare providers
• Diagnosis or medical condition information
• Information related to the medical necessity of requested equipment
• Information about previously provided equipment or supplies
• Healthcare provider information
• Other information necessary to determine whether a product is appropriate or medically necessary

3. Insurance and Billing Information

Because AAA Medical Supply LLC may provide products that are billed to insurance, we may collect and use information such as:

• Insurance company or health plan name
• Member or subscriber identification number
• Group number
• Policy information
• Medicare or other government program information, where applicable
• Insurance eligibility and benefits information
• Claim information
• Prior authorization information
• Billing and reimbursement information
• Information required to coordinate benefits or process claims

4. Product and Order Information

We may collect information concerning:

• DME or medical supplies requested or provided
• Product type and quantity
• Order information
• Delivery or shipment information
• Equipment usage or replacement information, where applicable
• Product-related communications
• Records relating to products supplied to you

5. Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Access times
• Referring website addresses
• Website activity and interactions
• Cookies and similar technologies
• Other technical information used to maintain website functionality and security

We may use IP address information and other technical data to help determine general geographic information, detect suspicious activity, and improve website performance.

Sources of Information

We may obtain information from several sources, including directly from you, your authorized representative, your healthcare provider, insurance companies, government healthcare programs, medical facilities, clearinghouses, business partners, service providers, and other parties involved in providing or billing for medical equipment and supplies.

We may also collect information automatically through your interaction with our website and communications systems.

Information You Choose to Provide

You may choose not to provide certain information. However, some information is necessary for us to provide DME products, verify insurance eligibility, process insurance claims, communicate with your healthcare provider, arrange delivery, meet legal requirements, or otherwise fulfill your request.

If you do not provide information that is necessary for these purposes, we may be unable to provide certain products or services or process applicable insurance claims.

How We Use Information

AAA Medical Supply LLC may use the information we collect for purposes including:

1. Providing, arranging, and coordinating DME and medical supplies.
2. Processing and fulfilling product orders and requests.
3. Verifying insurance eligibility and benefits.
4. Billing insurance companies, Medicare, Medicaid, or other applicable payers.
5. Processing claims, reimbursements, payment inquiries, and related billing matters.
6. Obtaining prior authorizations or other required approvals.
7. Communicating with healthcare providers regarding prescriptions, documentation, medical necessity, or equipment.
8. Providing customer and patient support.
9. Arranging delivery, shipment, pickup, replacement, or maintenance of equipment where applicable.
10. Maintaining patient, customer, order, billing, and equipment records.
11. Responding to questions, requests, complaints, and other communications.
12. Complying with applicable federal, state, and local laws and regulations.
13. Detecting, preventing, and investigating fraud, abuse, security incidents, or other unlawful activity.
14. Protecting the rights, property, safety, and security of AAA Medical Supply LLC, our patients, customers, employees, and other individuals.
15. Maintaining the security, functionality, and integrity of our website and information systems.
16. Improving our website, services, processes, products, and customer experience.
17. Conducting administrative, quality assurance, operational, and business activities.
18. Responding to lawful requests from government agencies, courts, regulators, or law enforcement.
19. Performing other purposes permitted or required by applicable law.

We may also de-identify or aggregate information so that it cannot reasonably be used to identify an individual. We may use such information for lawful business, analytical, operational, or other purposes.

DME Products and Supplies

AAA Medical Supply LLC provides a range of durable medical equipment and related medical supplies. Depending on eligibility, medical necessity, prescriptions, payer requirements, and availability, products may include:

• DM02 – Commodes, Urinals, and Bedpans
• DM03 – Continuous Passive Motion (CPM) Devices
• DM04 – Contracture Treatment Devices / Dynamic Splints
• DM05 – Blood Glucose Monitors and Supplies
• DM06 – Blood Glucose Monitors and Supplies
• DM08 – Heat and Cold Applications
• DM09 – Hospital Beds – Electric
• DM10 – Hospital Beds – Manual
• DM11 – Infrared Heating Pad Systems
• DM12 – External Infusion Pumps and Supplies
• DM13 – Insulin Infusion Pumps and Supplies
• DM14 – Implanted Infusion Pumps and Supplies
• DM15 – Negative Pressure Wound Therapy Pumps and Supplies
• DM16 – Neuromuscular Electrical Stimulators (NMES)
• DM18 – Pneumatic Compression Devices
• DM20 – Support Surfaces: Pressure Reducing Beds, Mattresses, Overlays, and Pads
• DM22 – Transcutaneous Electrical Nerve Stimulators (TENS)
• DM24 – External Infusion Supplies
• DM25 – External Ambulatory Insulin Supplies
• DM26 – Pressure Reducing Beds, Mattresses, Overlays, and Pads – Used
• M01 – Canes and Crutches
• M05 – Walkers
• M06 – Standard Manual Wheelchairs
• M06a – Standard Manual Wheelchair-Related Accessories
• M10 – Wheelchair Seating and Cushions
• OR03 – Orthoses: Off-the-Shelf
• PD06 – Ostomy Supplies
• PD08 – Tracheostomy Supplies
• PD09 – Urological Supplies
• PE03 – Enteral Nutrients
• PE04 – Enteral Equipment and/or Supplies
• PE06 – Parenteral Equipment and/or Supplies
• R07 – Nebulizer Equipment and Supplies
• S01 – Surgical Dressings
• S02 – Diabetic Shoes/Inserts – Off-the-Shelf
• S03 – Diabetic Shoes/Inserts – Custom
• S04 – Lymphedema Compression Treatment Items

The availability of any product may depend on medical necessity, prescription requirements, insurance coverage, payer rules, documentation, and applicable law.

Information Sharing and Disclosure

AAA Medical Supply LLC may disclose personal information when necessary to operate our business, provide products and services, process insurance claims, meet legal requirements, or otherwise perform activities permitted by applicable law.

We may share information with appropriate parties, which may include:

• Healthcare providers and medical professionals
• Insurance companies and health plans
• Medicare, Medicaid, and other government healthcare programs, where applicable
• Claims processors and clearinghouses
• Pharmacies or other healthcare organizations, where appropriate
• Delivery and shipping providers
• Billing and payment service providers
• Information technology and website service providers
• Customer support providers
• Compliance, auditing, and professional service providers
• Government agencies and regulatory authorities
• Law enforcement or courts when legally required or permitted
• Other parties you authorize us to contact or receive information from

When we use third-party service providers, we seek to require those providers to appropriately protect personal information and use it only for authorized purposes, consistent with applicable law and contractual requirements.

We do not disclose personal information for purposes unrelated to our business operations unless permitted or required by law or otherwise authorized by you.

Health Information and HIPAA

To the extent AAA Medical Supply LLC is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations, protected health information (“PHI”) will be handled in accordance with applicable HIPAA requirements.

When applicable, our use and disclosure of PHI may be governed by our HIPAA Notice of Privacy Practices, which may provide additional information concerning your rights and how your health information may be used and disclosed.

This Privacy Policy does not replace or supersede any applicable HIPAA Notice of Privacy Practices.

Website Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality, security, performance, and analytics.

You may be able to change your browser settings to refuse or limit cookies. Disabling cookies may affect certain website functionality.

Analytics and Third-Party Services

We may use third-party analytics and technology providers to understand website usage, monitor performance, maintain security, and improve our website and services.

For example, we may use Google Analytics or similar services. These providers may collect certain technical information about your interaction with our website subject to their own privacy policies and applicable law.

Third-Party Websites

Our website may contain links to third-party websites, applications, or services. These third-party websites are not controlled by AAA Medical Supply LLC.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies and terms of any third-party website before providing information.

Protection of Personal Information

AAA Medical Supply LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure. Although we take reasonable precautions to protect information, we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will respond and provide any notices required by applicable law.

Marketing Communications

AAA Medical Supply LLC may communicate with you regarding products, services, orders, insurance matters, billing, account-related matters, or other information relevant to our relationship with you.

Where permitted by law, we may also send promotional or informational communications.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the communication or by contacting us directly. Opting out of promotional communications does not necessarily prevent us from sending communications that are necessary to fulfill an order, process insurance, provide customer service, comply with legal obligations, or otherwise administer our relationship with you.

SMS and Text Messaging

If AAA Medical Supply LLC offers SMS or text messaging and you choose to opt in, we may use your telephone number to send messages related to your requested products, order status, delivery information, billing or insurance matters, appointment or service reminders, customer support, and other permitted communications.

Your consent to receive SMS messages is not required as a condition of purchasing a product or receiving services unless otherwise permitted by applicable law.

You may opt out of SMS communications at any time by following the instructions provided in the applicable message or by contacting us.

Updating or Correcting Your Information

You may request that we update or correct certain personal information that we maintain about you.

To request a correction or update, contact AAA Medical Supply LLC using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before completing certain requests.

Some information may need to be retained to satisfy insurance, medical record, legal, regulatory, fraud-prevention, accounting, or other business requirements.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• The right to know what personal information we collect and how it is used.
• The right to request access to certain personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of certain personal information.
• The right to obtain information about certain disclosures of personal information.
• The right to data portability in circumstances where applicable.
• The right to opt out of certain sales or sharing of personal information, where applicable.
• The right to limit certain uses of sensitive personal information, where applicable.
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights are subject to exceptions and limitations established by applicable law. In particular, AAA Medical Supply LLC may be required or permitted to retain certain information for insurance claims, medical documentation, legal compliance, fraud prevention, security, accounting, dispute resolution, or other legitimate purposes.

Exercising Privacy Rights

To submit a privacy request, please contact AAA Medical Supply LLC using the contact information provided below.

Depending on the nature of your request, we may need to verify your identity before processing the request. We may request information reasonably necessary to confirm that the person making the request is the individual to whom the information relates or is an authorized representative.

We will process verified requests within the time period required by applicable law.

Authorized Representatives

Where permitted by law, you may authorize another person to submit certain privacy requests on your behalf.

We may require documentation demonstrating the representative’s authority to act on your behalf and may independently verify the identity of both the individual and the authorized representative.

Right to Non-Discrimination

AAA Medical Supply LLC will not unlawfully discriminate against individuals for exercising privacy rights provided by applicable law.

However, certain information may be necessary to provide products, process insurance claims, verify eligibility, maintain required records, or meet legal and regulatory obligations. Accordingly, certain services or transactions may not be possible when required information is unavailable.

Children’s Privacy

Our website and services are not intended to knowingly collect personal information directly from children in violation of applicable law.

AAA Medical Supply LLC does not knowingly collect personal information from children in circumstances where parental or guardian consent is required unless such consent has been obtained or another lawful basis applies.

Where applicable, if we learn that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining records, processing insurance claims, complying with legal and regulatory obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Certain healthcare, insurance, billing, and business records may be retained for periods required by applicable law or payer requirements.

Changes to This Privacy Policy

AAA Medical Supply LLC may update this Privacy Policy periodically to reflect changes to our practices, products, services, technologies, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the privacy and security of your information, please contact:

AAA Medical Supply LLC

Address: 7069 TAYLORSVILLE RD STE G HUBER HEIGHTS, OH 45424-3184 United States

Phone: +1 (937) 216-5165

Email:  support@aaamedicalsupplyllc.com